Merchandise that is defective upon receipt may be returned for a full credit. Merchandise received as part of an incorrect order may be returned or exchanged. Merchandise may also be returned within 30 days if it is in resale condition. Please note freight damaged merchandise cannot be returned. In this instance, a freight damage claim should be filed with the transportation company.
All returns or exchanges require a return authorization number from Cramer Products. Any product returned to our office without this number clearly indicated on the outside of the package will be refused and shipped back to the sender. To obtain a return authorization or should you have any other questions regarding Cramer Products’ return policy, please call us at 1-800-345-2231 or email us at firstname.lastname@example.org.